VisionTrack has been celebrating National Customer Service Week at its head office in Tunbridge Wells. The company is committed to providing first class service and support, so has taken the opportunity to showcase the hard work and dedication of its customer-facing teams. 

“National Customer Service Week allows us to raise awareness of customer service and the vital role it plays within the business,” explains Lucy Collins-Winch, Head of Customer Relations at VisionTrack. “We have used the week as a chance to reflect on how we serve our customers; lead our teams to even greater success; and showcase those people who make customer service happen.”

VisionTrack has been sharing the experience and expertise of its Service, Tech Support and Customer Relations teams through daily workshops on effective customer communications and thought-provoking, themed mailshots. This was followed by its hall of fame awards that acknowledged and rewarded the customer service excellence that is happening within the company. 

The awards ceremony took place at an office lunch, with a total of eight winners each presented with a certificate and vouchers in recognition of the amazing work they do. They will also have their names and photos added to a Winners Corridor alongside those previously chosen as an employee of the month.

“Congratulations to all the winners! I have seen how hard everyone has worked over this past year, so there is no question they have earnt this recognition. We have had such a fantastic week celebrating customer service and I would like to personally thank our Service, Tech Support and Customer Relations teams for their continued enthusiasm and high standards,” adds Collins-Winch.